WAJEST GLOBAL LIMITED (WAJAFRO)
Damaged, Missing or Incomplete Orders
If your order arrives damaged, contains missing items, or is incomplete, please contact our customer service team through our contact page or WhatsApp +44 7362 395902 as soon as possible. We will review your complaint and work with you to resolve the issue.
Returns and Refunds
Please contact us within 14 days of delivery if you wish to report a problem or request a return or refund.
Any return, refund or cancellation will be handled in accordance with applicable UK consumer protection laws. This policy does not limit any statutory rights you may have, including applicable cancellation rights for online purchases.
Evidence and Assessment
To help us investigate a complaint, we may request photographs of the affected product, its packaging and any visible damage.
Please retain the affected item and its packaging until we have advised you on the next steps, where reasonably possible.
Once we have reviewed your claim, we will explain the available resolution, which may include a replacement, refund or other appropriate remedy, depending on the circumstances and applicable law.
Refunds and Store Credit
Where a refund or other remedy is appropriate, it may relate to the affected item or the affected portion of your order.
Refunds will generally be processed using the original payment method unless another arrangement is agreed or required by law. Store credit may be offered as an alternative where appropriate and accepted by the customer.
We will inform you of the applicable processing arrangements once your request has been assessed.
Return Shipping Costs
Where you request a return for reasons other than a fault, damage, incorrect supply or another circumstance in which we are legally responsible for the return costs, you may be required to pay the return shipping charges.
We will explain any applicable return costs before you proceed.
Where a return is required because an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will handle return costs in accordance with applicable consumer law.
Original delivery charges and other fees will be treated in accordance with your statutory rights and the circumstances of the return. No deduction will be made where doing so would be unlawful.
Customer service: our contact page or WhatsApp +44 7362 395902
Please include your order number, a description of the issue and any relevant photographs to help us process your request efficiently.
Thank you for shopping with WAJAFRO. We appreciate your business and are committed to resolving customer concerns fairly and professionally.